Nobody was talking about the negative impacts or consequences of the delays. Nobody was talking about disappointed customers or delayed revenue. I was distressed—mad, even.
“You guys are missing your deadlines and you are failing! Do you know why?” I asked them. The team looked at me silently. “It’s because you are not taking your deadlines seriously. Your deadlines are not really deadlines. They are wishlines.”
“In other words,” I continued, “you wish you could get something done, but you h...
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