The ultimate question: "On a scale of 0-10, with 10 being very likely, how likely are you to recommend us to a friend or colleague?" Operating Principal Cici Zheng talks with Jessica Pfeifer, General Manager and Co-Founder of Wootric, an InMoment Company about Net Promoter Scores (NPS) and why it's the ultimate question to help measure customer loyalty. In this episode, we cover what NPS is, the benchmarks for a good NPS score, and most importantly, why we think it's important from both the por...
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